CLIMBING & ADVENTURE TEAM MEMBER - Hoover Met Complex
Sports Facilities Management, LLC
LOCATION: HOOVER, AL
DEPARTMENT: OPERATIONS
REPORTS TO: CLIMBING SUPERVISOR
STATUS: PART-TIME/SEASONAL
ABOUT THE COMPANY:
Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL.
You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.
We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.
Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice.
Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service.
We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience.
Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility.
Initial on the job training will be provided in addition to continued training responsibilities.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Greet guests promptly and provide excellent customer service
Always be encouraging and positive to all guests and refrain from using negative language
Know and enforce the facility's policies and procedures
Complete check-in procedures and process payments
Assign barcode key tags to those who purchase a monthly membership
Keep track of memberships and family units within Rock Gym Pro
Be knowledgeable about pricing, events offered, equipment, and all climbing structures
Complete daily assignments before, during, and after each shift as directed by management
MINIMUM QUALIFICATIONS:
Ability to work with a wide variety of ages from pre-school thru adult
Flexible work schedule (e.
g.
nights, weekends, holidays and long hours) and regular attendance is necessary
Must be able to work with computers, barcode scanners, webcams, and online waivers
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Committed to the safety and wellbeing of others
Must be at least 16 years old
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to stand for long periods of time
Must show proficiency with all climbing equipment, procedures, and elements
Must be able to manually belay in case of emergency
Must be able to lift 40 pounds waist high
Must wear proper uniform
Facility has intermittent noise
PREFERRED:
Climbing experience or a willingness to learn
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