USER ACCESS ASSOCIATE

Description The University of Alabama at Birmingham (UAB) seeks a USER ACCESS ASSOCIATE to staff the HUB Service Desk at Sterne Library and to provide services to all library users, in person and remotely, including nights and weekends.
To manage accessibility and physical condition of library collections.
To collect and compile statistics and prepare reports as needed.
RESPONSIBILITIES: 1.
Assists patrons with ready-reference and directional questions and inquiries about library.
2.
Creates and updates patron records; creates records for library material to allow for circulation; processes guest researcher accounts for unaffiliated patrons.
3.
Assists users in the use of specialized equipment.
4.
Supervises and mentors student workers and assists with recruitment, screening, hiring, training, and performance evaluation.
5.
Collects and compiles statistics including library usage and circulation of materials.
6.
Carries out interlibrary loan procedures for incoming and outgoing library materials.
7.
Documents and responds to building problems.
8.
Serves on committees and participates in staff development opportunities.
9.
Performs other duties as assigned.
(Hourly Rate: $15.
00 - $23.
55) Qualifications Bachelor's degree required.
Work experience may substitute for education requirement.
Preferred skills: Ability to be proficient in all procedures performed within the department Ability to actively look for ways to help people determine and locate their informational needs Ability to be flexible with change and to work well in a collaborative team environment Ability to excel in a student-centered environment Ability to exercise discretion and maintain composure in all customer interactions Ability to interact effectively with peers, and leadership with varying personalities Ability to interact professionally with culturally diverse individuals Knowledge and understanding of library resources to best match user needs Ability to work in a fast-paced environment Ability to work as part of a team Primary Location: University Job Category: Clerical & Administrative Organization: 230000000 UAB Libraries Employee Status: Regular Shift: Night/3rd Shift Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite