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Posted: Monday, February 12, 2024 01:39 AM

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WHY WORK WITH US? Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, and Tennessee. We embody our core values of Integrity, Courage, Perseverance, and Character. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector. Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe. BENEFITS: Medical, Dental, and Vision Employer-paid life insurance, and short-term disability 401k with company match Paid time off and 8 paid holidays EXPERIENCE, EDUCATION and SKILLS REQUIRED A high school diploma or GED is required, in addition to previous customer service or call center experience. Excellent verbal communication skills, friendliness, and ability to build rapport. Must possess the ability to learn and communicate technical, industry-related data pertaining to the services to be sold. Must have interpersonal skills, excellent customer service, empathy, ability to solve problems, typing skills, ability to handle rejection, and ability to meet retention goals. Must have a clean-cut, professional image, sense of pride, integrity, courage, self-motivation, attention-to-detail, perseverance, follow-up skills, and dependability. Must display positive demeanor, professionalism, and desire to please potential and existing customers. Must enjoy working independently and in a team. Must meet company drug screen and background requirements. ESSENTIAL JOB FUNCTIONS and DUTIES Gather customer information to ensure we can effectively connect with our new construction/resale customers Initiate calls with new customers and executes The Waynes Way for scheduling a welcome visit Set the table for new customer introductions through Welcome Specialist Represent the Waynes Brand and make a world-class “first” impression Schedule welcome visits with a focus on maximizing Welcome Specialist efficiency Communicate effectively to accomplish targeted objectives at both individual and Service Center levels Execute other retention activity like 10-month retention calls for termite, mosquito renewal activations, select lawn, pest, T&S, and mosquito quality care calls Track agreements expiring and contact customers for renewals Regular, reliable, and punctual attendance with a consistent presence at the office, on job sites, and all pertinent meetings SPECIAL EQUIPMENT Must possess the ability to use computers and other required technology. TYPICAL WORKING CONDITIONS / SCHEDULE Long hours on the telephone and personal contact with Team Members, Leadership, Sales Team and Builder and other Customers. This position requires the ability to work full-time, five days per week, and approximately 8-10 hours per day. REQUIRED PHYSICAL and MENTAL DEMANDS Requires constant, seeing, mental alertness, and hearing. Requires constant use of telephone, computer and other technology associated. Must have the ability to communicate clearly. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Timely reply to company emails is required during business hours.


Price - 45400 - 57500

• Location: Birmingham, AL Birmingham, AL Alabama

• Post ID: 9081630179 Birmingham

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