_*Job Summary:*_
The Customer Service Specialist will interact with the company’s customers by answering all telephone calls and addressing any inquiries, resolving complaints, and generally providing a higher level of customer support on specific products and services.
This position also facilitates the main office’s efficient operation by performing a variety of clerical and administrative tasks.
_*Duties/Responsibilities:*_
* Answers and transfers phone calls, screening when necessary.
Welcomes and directs visitors and clients.
* Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
* Ensures that cash boxes are always balanced and prepared for redistribution.
* Reconciliation and deposit functions for site reset.
* Prepares and makes deposits of site funds.
* Reconciles cash sheets from each site with deposits and daily bank records.
* Maintains filing systems as assigned.
* Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed.
* Extensive use of a specialized POS system to research customer inquiries.
System training will be provided.
* Manages, classifies, and files companywide employee submittals of credit card-based expense receipts into QuickBooks On-Line accounting system.
System training will be provided.
* Responds to and resolves administrative inquiries and questions.
* Ensures that appropriate actions are taken to resolve customers problems and concerns.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Uses knowledge of specific products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff.
Training of products and services will be provided.
* Coordinates and schedules travel, meetings, and appointments for designated managers or supervisors.
* Maintains office supplies and coordinates maintenance of office equipment.
* Performs other related duties as assigned.
_*Required Skills/Abilities:*_
* Excellent verbal and written communication skills including active listening.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Service-oriented and able to resolve customer grievances.
* Ability to identify and resolve discrepancies and notice questionable trends in receipt reconciliation.
* Proficient computer skills with the ability to learn new software.
* Basic understanding of clerical procedures and systems such as recordkeeping and filing.
* Knowledge of, or ability to learn, product, service, or area of customer service specialization.
* Ability to work independently.
_*Education and Experience:*_
* High school diploma or equivalent.
* Customer service experience required.
* Some experience with the product or service to which the specialist will be assigned preferred.
_*Physical Requirements:*_
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: From $35,000.
00 per year
Benefits:
* Dental insurance
* Health insurance
* Paid time off
Experience level:
* 1 year
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person