Are you a customer service enthusiast who loves creating exceptional experiences? We are seeking a Front Desk Agent who will be the first point of contact for our guests.
Your friendly demeanor, attention to detail, and ability to handle multiple tasks will contribute to the success of our hotel.
If you are looking for an exciting opportunity in the hospitality industry, apply now and join our vibrant team in Pelham, AL, US!
Compensation:
$12 - $13.
50 hourly
Responsibilities:
Greet guests in a friendly and welcoming manner and process their check-in and check-out
Perform all job-related duties, including accurately processing cash, checks, credit cards, and traveler’s checks
Address all guests’ inquiries and handle escalated customer service issues
Ensure privacy is maintained when distributing room keys
Provide information about hotel policies, services, and amenities
Maintain a clean and well-stocked front desk area
Generate and distribute reports to all relevant staff
Report any maintenance, security, and safety issues
Answer questions regarding the hotel’s policies, services, and facilities
Follow up with guests to ensure that their inquiries have been addressed to their satisfaction
Qualifications:
High School Diploma or GED required
Previous front desk experience is highly preferred
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred
Excellent organizational and prioritization skills
Ability to work well and collaborate with others
Superior customer service skills
Excellent communication skills
May be required to stand for an extended period of time
Able to work a flexible schedule
About Company
We are a Small company that currently owns and operates 3 hotels with ambitions to grow our portfolio.
We are family-oriented and very respectful of personal time.
We are a company of hard workers with high integrity and the will to serve people and our community.
Our company offers weekly pay, 6 paid holidays per year and paid yearly vacation time.
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