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Posted: Thursday, January 18, 2024 06:34 PM

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Do you enjoy serving customers and putting a smile on people's faces? Then you might be a great fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities * Mitigate customer complaints as needed * Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers * Work with the housekeeping staff to ensure rooms are ready for new guests * General bookkeeping: ensure all hotel guest account information is accurate and up-to-date * Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications * Has experience answering telephone calls and troubleshooting stressful situations * At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred * Must have graduated high school, received a GED or equivalent * Exhibits working knowledge of Microsoft Office and reservation management systems * Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Quality Inn & Suites - Hwy 280 Quality Inn & Suites Hwy - 280 is a newly renovated hotel located on the corridor of the often busy Highway 280. We have a great team always willing and able to help any guest and employees alike to meet our common goal of excellent customer service. Job Types: Full-time, Part-time Pay: $10.00 - $14.00 per hour Expected hours: No more than 40 per week Benefits: * Employee discount Schedule: * 8 hour shift * Evening shift * Holidays * Night shift * On call * Overnight shift * Rotating weekends * Weekends only Work setting: * In-person Experience: * Hotel experience: 1 year (Required) Work Location: In person


Price - 20200 - 25600

• Location: Birmingham, AL Birmingham, AL Alabama

• Post ID: 9056835429 Birmingham

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