Posted: Thursday, January 18, 2024 10:21 PM


_Front Office Coordinator_ *Job Summary: *The Front Office Coordinator greets patients and visitors warmly and with a smile when they enter the practice, answers the telephone, schedules patient appointments, checks patients in, collect payments, and maintains the reception area and refreshment station. *Qualifications:* *Education: * o High school diploma or equivalent is required o Associate’s or bachelor’s degree is preferred *Experience: * o 0-3 years of work experience, preferably in a medical office, retail, or other hospitality industry o Proven experience with proactive customer service and service recovery *Skills:* o Excellent general computer and typing skills o Proficiency in Microsoft Office, practice management software, imaging software, and relevant email and internet applications *Personal attributes:* o Optimistic attitude with willingness to be flexible and adapt o Desire to serve patients and to create a positive experience with every interaction o Strong attention to detail and superior organizational skills o Excellent written and oral communication skills o Ability to handle stressful situations, multitask under pressure, and be highly responsive to patients and team members o Maintenance of highest degree of professionalism at all times, including a neat, professional appearance *Responsibilities include, but are not limited to:* _*Daily Operations*_ · Open and close the office each day, according to protocol · Answer the telephone in a pleasant and timely manner, by the third ring whenever possible · Schedule patient appointments and send new patient paperwork/email · Keep a cancellation list, and call patients as indicated if an earlier appointment becomes available · Ask all new patients how they heard about the surgeon/practice, and record this information in practice management system · Discuss basic information about procedures offered in the practice with prospective patients over the phone · Make reminder phone calls and/or use automated technology to send reminders prior to appointments as directed · Prepare charts and/or EHR for office appointments · Keep the patient reception area neat and clean at all times throughout the day, and ensure that refreshments are stocked · Ensure all faxes are distributed throughout the day · Sort and deliver mail daily _*Check-In, Registration, and Check-Out*_ · Greet patients and check them in at the front desk · Provide new patients with appropriate paperwork and assist with completion, if necessary · Ensure that all paperwork is complete and that all required signatures have been obtained before patient is seen by the surgeon/provider · Follow practice protocol to notify the clinical staff when patient is ready to be seen · Inform patients in the reception area if the surgeon/provider is running behind · Collect and post payments, scheduling deposits, and payments for office procedures · Schedule follow-up appointments as needed _*Additional Duties*_ · Screen visitors and respond to routine requests for information · Facilitate any surgeon/provider requests throughout the day · Maintain patient confidentiality by following the practice’s HIPAA Compliance Plan · Attend regular HIPAA, OSHA, and anti-harassment training · Understand the practice's Coding Compliance Plan and maintain the standards · Attend all staff meetings and other assigned meetings and trainings · Perform all other tasks and projects assigned by the surgeon or manager _Disclaimer: This list is not exhaustive and may be changed at any time._ *Access to PHI (Protected Health Information)* This position has the authority to access all PHI. The nature of this position's access to PHI may require review of computerized schedules, computerized medical records, computerized and paper-based billing and reimbursement data, patient referral forms, lab results, tests, and encounter form data in order to analyze information, resolve a patient's unpaid claim or bill, or address another managerial or administrative issue. *Supervisory Responsibilities* This job has no supervisory responsibilities. *Typical Physical Demands* Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employees must have a normal range of hearing and eyesight to record, prepare, and communicate by telephone, in person, and writing. *Typical Working Conditions* * Normal medical office environment. Work is performed in a reception area and involves frequent contact with patients. Occasional evening or weekend work. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 20 – 40 per week Schedule: * 8 hour shift * Day shift * Monday to Friday * No nights Experience: * Plastic surgery: 1 year (Preferred) Ability to Commute: * Birmingham, AL 35209 (Required) Work Location: In person

Price - 27200 - 34400

• Location: Birmingham, AL Birmingham, AL Alabama

• Post ID: 9056809428 Birmingham

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