Posted: Friday, January 19, 2024 05:24 PM
VALLEY HOTEL Located a few short miles from Birmingham, the Valley Hotel, a Curio by Hilton is situated in the heart of Homewood, Alabama. Through the neighborhood youâ€™ll find a friendly and walkable town that stems from southern hospitality and spirited independence. Click here for more information. THE ROLE Position: Director of Guest Services Reports To: Director of Rooms & General Manager COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: The Director of Guest Services' purpose is to direct all phases of the hotelâ€™s guest service operations providing a superior service and product to the hotelâ€™s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department. ESSENTIAL JOB FUNCTION: Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions. Responsible for setting goals for the Guest Services Department, both qualitative and quantitative. Monitor hotel performance through the brandâ€™s hotel guest reviews. Devise and implement actions to ensure hotelâ€™s performance to the goals set for overall guest experience. Responsible for working with the Director of Rooms to prepare the budget for the Guest Services Department and ensuring labor and direct expenses are met based on forecast/budge guidelines established. Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning. Ensure all Hotel Policies & Procedures are adhered to and ensure guest service associates are accountable for compliance of these Policies & Procedures. Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations. Recruit, select and develop a qualified team to understand the relationships between value, Guest Satisfaction and Associate retention. Responsible for assisting the team in finding creative solutions to guest challenges. Responsible for all aspects of the Guest Experience from Arrival to Departure and ensuring that all team members are knowledgeable about the property and its amenities that are available to guests. Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable. DESIRED SKILLS AND QUALIFICATIONS: Education: Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred Experience: A minimum of two-year experience in a related or management position. Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Extensive knowledge of negotiating and sales procedures associated with the hotel industry. Excellent oral, written and presentation skills that properly reflect the Foundation Image. Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate information and hotel services to management, staff and guests. BENEFITS PACKAGE Competitive Salary Team Member Hotel Discount Program Uniforms Provided Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment Immediate eligibility for 401k and employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
Price - 80000 - 101000
• Location: Homewood, AL Homewood, AL Alabama
• Post ID: 9057906784 Birmingham