Posted: Wednesday, January 17, 2024 09:48 PM


_*Job Summary:*_ The Customer Service Specialist will interact with the company’s customers by answering all telephone calls and addressing any inquiries, resolving complaints, and generally providing a higher level of customer support on specific products and services. This position also facilitates the main office’s efficient operation by performing a variety of clerical and administrative tasks. _*Duties/Responsibilities:*_ * Answers and transfers phone calls, screening when necessary. Welcomes and directs visitors and clients. * Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. * Ensures that cash boxes are always balanced and prepared for redistribution. * Reconciliation and deposit functions for site reset. * Prepares and makes deposits of site funds. * Reconciles cash sheets from each site with deposits and daily bank records. * Maintains filing systems as assigned. * Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed. * Extensive use of a specialized POS system to research customer inquiries. System training will be provided. * Manages, classifies, and files companywide employee submittals of credit card-based expense receipts into QuickBooks On-Line accounting system. System training will be provided. * Responds to and resolves administrative inquiries and questions. * Ensures that appropriate actions are taken to resolve customers problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Uses knowledge of specific products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff. Training of products and services will be provided. * Coordinates and schedules travel, meetings, and appointments for designated managers or supervisors. * Maintains office supplies and coordinates maintenance of office equipment. * Performs other related duties as assigned. _*Required Skills/Abilities:*_ * Excellent verbal and written communication skills including active listening. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Service-oriented and able to resolve customer grievances. * Ability to identify and resolve discrepancies and notice questionable trends in receipt reconciliation. * Proficient computer skills with the ability to learn new software. * Basic understanding of clerical procedures and systems such as recordkeeping and filing. * Knowledge of, or ability to learn, product, service, or area of customer service specialization. * Ability to work independently. _*Education and Experience:*_ * High school diploma or equivalent. * Customer service experience required. * Some experience with the product or service to which the specialist will be assigned preferred. _*Physical Requirements:*_ * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. Job Type: Full-time Pay: From $35,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off Experience level: * 1 year * 2 years Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person

Price - 31200 - 39500

• Location: Trussville, AL Trussville, AL Alabama

• Post ID: 9055421691 Birmingham

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