Search
search

Posted: Wednesday, January 17, 2024 09:48 PM

Reply

_*Job Summary:*_ The Customer Service Specialist will interact with the company’s customers by answering all telephone calls and addressing any inquiries, resolving complaints, and generally providing a higher level of customer support on specific products and services. This position also facilitates the main office’s efficient operation by performing a variety of clerical and administrative tasks. _*Duties/Responsibilities:*_ * Answers and transfers phone calls, screening when necessary. Welcomes and directs visitors and clients. * Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. * Ensures that cash boxes are always balanced and prepared for redistribution. * Reconciliation and deposit functions for site reset. * Prepares and makes deposits of site funds. * Reconciles cash sheets from each site with deposits and daily bank records. * Maintains filing systems as assigned. * Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed. * Extensive use of a specialized POS system to research customer inquiries. System training will be provided. * Manages, classifies, and files companywide employee submittals of credit card-based expense receipts into QuickBooks On-Line accounting system. System training will be provided. * Responds to and resolves administrative inquiries and questions. * Ensures that appropriate actions are taken to resolve customers problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Uses knowledge of specific products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff. Training of products and services will be provided. * Coordinates and schedules travel, meetings, and appointments for designated managers or supervisors. * Maintains office supplies and coordinates maintenance of office equipment. * Performs other related duties as assigned. _*Required Skills/Abilities:*_ * Excellent verbal and written communication skills including active listening. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Service-oriented and able to resolve customer grievances. * Ability to identify and resolve discrepancies and notice questionable trends in receipt reconciliation. * Proficient computer skills with the ability to learn new software. * Basic understanding of clerical procedures and systems such as recordkeeping and filing. * Knowledge of, or ability to learn, product, service, or area of customer service specialization. * Ability to work independently. _*Education and Experience:*_ * High school diploma or equivalent. * Customer service experience required. * Some experience with the product or service to which the specialist will be assigned preferred. _*Physical Requirements:*_ * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. Job Type: Full-time Pay: From $35,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off Experience level: * 1 year * 2 years Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person


Price - 31200 - 39500

• Location: Trussville, AL Trussville, AL Alabama

• Post ID: 9055421691 Birmingham

Play it safe. Avoid Scammers.

Most of the time, transactions outside of your local area involving money orders, cashier checks, wire transfers or shipping (especially overseas shipping) are scams or frauds.

Report all scam attempts to abuse@yourdomain.com.

birmingham.yourdomain.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2024 yourdomain.com