Posted: Thursday, January 18, 2024 08:48 AM
Overview: Work Location: This is a remote/work from home position. Compensation: $15.00/hour Paid Training Start Date: Monday, March 11, 2024 Training Hours: Monday - Friday: 8am - 5pm EST (4 weeks) Hours of Operation (following training): Monday - Friday: 7am - 7pm EST Within 24 hours of submitting your application, you will receive an invite to complete your Verint interview. Completion of the Verint interview is required in order to be considered for the position. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities: In This Role: Agents will take high volume inbound calls from customers who are trying to avoid service disruption The customers have received notice that they need to pay on their account or may be disconnected Customers may call to request start of new service, cancelling existing service, or transferring service Offering excellent customer service Patience, soft skills – de-escalation, computer skills (must be able to navigate through multiple screens and speak at the same time) Challenge – must be able to take aggressive calls and not react negatively Qualifications: Ideal Candidate Qualifications: At least one year of RECENT call center experience Ability to pass a background check and drug screen within 48 hours Work from Home call center experience preferred but not required Must have proper workspace Quiet/Distraction Free work space Must have cameras on the entire shift Room with proper lighting Must have your own router or modem that is located close to your workspace Note: *Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) For Remote Positions: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Pay Range: USD $15.00 - USD $15.00 /Hr.
Price - 26900 - 34000
• Location: Birmingham, AL Birmingham, AL Alabama
• Post ID: 9055432880 Birmingham