Join the 1st Franklin Team.
1st Franklin Financial Corporation has had one goal - to serve the financial needs of our friends and neighbors with the respect and personal service they deserve since 1941.
We are looking for aRecovery Center Customer Service Representative to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
This position works closely with the Recovery Center Manager and staff to receive and post payments in a timely manner.
This position creates and maintains records of collection and status of accounts.
The RC CSR assists customers using advanced interpersonal skills.
This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.
We are driven by ourCOREvalues:Team–we succeed or fail as one- Impact-We will be intentional about having a positive impact throughout our company and the communities we serve – People – We put people 1st – Servicing – Financing for the Individual since 1941
Principal Accountabilities and Key Activities
Executes Recovery Center Responsibilities
Performs collections and recovery through personal contact with assigned customers
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Assist branches in completing documents for legal action as needed
Ensures Compliance and Regulatory Controls
Develop and maintain a thorough knowledge of Company and Legal policies and procedures, and Recovery program
Adheres to and enforces all Compliance issues, 1FFC policies and procedures as well as State and Federal regulations
Assures all cash drawer safeguards are maintained, keeping accurate records and reports
Education, Qualifications and Experience
Essential
High School Diploma or equivalent
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.
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