Medical Front Desk Receptionist

About Ascend Plastic Surgery Partners Ascend Plastic Surgery Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics.
Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.
Why us? We are a group of plastic surgeons that have come together to collaborate on a whole new level.
We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.
JOB TITLE: FRONT DESK RECEPTIONIST Department: Operations Reports to: Practice Manager FLSA Status: Non-exempt Date Prepared: 1/1/2024 SUMMARY The Front Desk Receptionist plays a key role in providing excellent customer service and administrative support in a plastic surgery practice.
Serving as the first point of contact for patients, visitors, and callers, the receptionist creates a positive and welcoming atmosphere while efficiently managing the front desk operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Greeting and Check-In: Welcome patients and visitors to the practice in a friendly and professional manner.
Check patients in for appointments, verify demographic and insurance information, and update patient records as necessary.
Appointment Scheduling: Schedule patient appointments accurately and efficiently, coordinating with medical staff and providers to ensure optimal scheduling and patient flow.
Confirm appointments and send appointment reminders to patients as needed.
Answering Phones: Manage incoming phone calls promptly and courteously, screening and directing calls to the appropriate staff members.
Provide information to callers regarding services offered, appointment availability, and practice policies.
Patient Registration: Assist new patients with completing registration forms and obtaining necessary documentation, such as insurance cards and identification.
Enter patient information into the electronic medical records system accurately and securely.
Insurance Verification: Verify patient insurance coverage and eligibility prior to appointments, confirming benefits, co-pays, and deductibles.
Communicate financial information to patients clearly and accurately.
Collecting Payments: Collect patient payments, co-pays, and outstanding balances at the time of service.
Process payments securely and accurately, providing receipts and documentation as needed.
Medical Records Management: Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
File and retrieve medical records as needed, scanning documents into the electronic medical records system.
Office Maintenance: Keep the reception area clean, organized, and presentable at all times.
Monitor and replenish office supplies, including brochures, forms, and patient education materials.
Communication: Communicate effectively with patients, visitors, and staff members, providing assistance and information as needed.
Relay messages promptly and accurately to appropriate personnel.
Problem Resolution: Address patient concerns, complaints, and inquiries in a professional and empathetic manner.
Escalate complex issues to management as necessary for resolution.
Adhere to facility policies and protocols.
Advanced knowledge of the types of surgical procedures and treatments offered at the practice.
Note: This job description is not intended to be all-inclusive.
The employee may be required to perform other duties as assigned.
QUALIFICATIONS EDUCATION AND EXPERIENCE High school diploma or equivalent required; additional education or training in healthcare administration or customer service preferred.
Prior experience in a medical office or customer service role, preferably in a plastic surgery practice or related field.
SKILLS/ABILITIES Excellent interpersonal skills and a positive attitude, with the ability to interact effectively with diverse individuals in person and over the phone.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proficiency in computer skills, including electronic medical records systems, scheduling software, and Microsoft Office suite.
Knowledge of medical terminology, insurance billing procedures, and HIPAA regulations preferred.
Professional demeanor and the ability to maintain confidentiality and discretion when handling sensitive information.
Flexibility to adapt to changing priorities and responsibilities as needed.