Customer Service Advocate I

Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Performs research as needed to resolve inquiries.
Description Position Purpose: We are hiring a Customer Service Advocate II.
This role provides prompt, accurate, thorough, and courteous responses to all customer inquiries.
This job can be complex and may require research and the ability to answer members’ questions correctly.
The successful candidate for this position will be someone who pays strong attention to detail and is comfortable working in a high-volume, fast-paced environment.
Logistics: This position is full-time (40 hours/week), Monday through Friday, in a typical office environment.
Employees are required to have the flexibility to work any of our 8-hour shifts scheduled between 7:00 AM and 5:00 PM.
Training will be Monday through Friday, 7:00 AM to 3:30/4:00 PM, for approximately 6-8 weeks.
This role is located on-site in Birmingham, AL.
What You'll Do: Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written web, or walk-in inquiries.
Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems.
Responds to, research, and/or assist with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions, and needs.
Maintains accurate records of complaints and/or customer comments and recommends management changes.
Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements by recommending changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
To Qualify for this Position, You'll Need: High School Diploma or equivalent Excellent verbal and written communication skills.
Strong human relations and organizational skills.
Ability to handle high-stress situations.
Good judgment skills.
Strong customer service skills.
Ability to learn and operate multiple computer systems effectively and efficiently.
Basic computer operating skills.
Standard office equipment.
We Prefer That You Have: Associate Degree 2 years of customer service or call center experience.
Knowledge of word processing, spreadsheet, and database software.
What We Can Do For You You are not alone.
We are here to support you: Our comprehensive benefits package includes the following: 401(k) retirement savings plan with company match Subsidized health plans and free vision coverage Life insurance Paid annual leave – the longer you work here, the more you earn Nine paid holidays On-site cafeterias and fitness centers in major locations Wellness programs and healthy lifestyle premium discount Tuition assistance Service Recognition What to Expect Next After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.
This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision.
We are an Equal Opportunity Employer.
Some states have required notifications.
Here's more information.
Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans.
It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.
help@bcbssc.
com or call 1-800-288-2227, ext.
47480 with the nature of your request.
We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.