Consumer Care Representative

JOB SUMMARY The Consumer Care Representative (CCR) is expected to handle complex requests and issues in order to provide the most effortless and pleasant customer experience possible.
The CCR is expected to build meaningful, trusting relationships with our customers through daily interaction via phone, email and messaging.
JOB RESPONSIBILITIES include the following.
Other duties may be assigned.
Handle clients professionally and with empathy in order to retain, repair and build relationships with clients Remain calm and stay cool under pressure Quickly and effectively assess and resolve challenging situations Use outstanding communication and client service skills to de-escalate challenging situations Effectively learn and use the software and available resources to meet the client’s needs Remain logged in to the queue and respond to emails and messages as assigned and scheduled Accurately perform data entry such as keying orders and updating client records Keep promises and finish what you start; follow through with your commitments and complete assignments and projects on time Demonstrate a high sense of urgency by acting quickly on customer requests and responding promptly to emails, messages, and voicemails Requirements: 2+ years Customer Service experience Proficiency in Microsoft Outlook, Word, and Excel Possess the ability to manage customer expectations, establishing credibility and building rapport with customers Possess excellent multi-tasking skills, attention to accuracy, and detail Possess excellent communication skills, both verbal and written Possess a collaborative “what-ever it takes” attitude and flexible work ethic