Why Join Altec?
Altec is hiring a Technical Sales Support Customer Account Representative in Birmingham, AL.
This position supports the new equipment sales organization, which encompasses the Technical Sales & account management processes for Altec.
The primary administrative support function revolves around the creating and maintaining customer accounts.
THE SUCCESSFUL CANDIDATE MUST
Have excellent verbal, organization, and written communications skills.
Be able to perform detail-oriented work with accuracy and timeliness.
Must be able to independently manage time and multi-task with minimal supervision.
Must be able to analyze problems & develop solutions.
Have a strong commitment to providing excellent customer service
REQUIRED QUALIFICATIONS
Four-year degree is desired, but not required.
Previous experience / knowledge of administrative duties are a must.
Strong computer skills.
Demonstrated proficiency using Microsoft Office: Word, Excel, and Power Point.
Experience with Oracle Applications and/or accounting is a plus.
MAJOR RESPONSIBILITIES
Utilize Oracle and Salesforce systems to create and maintain new customer accounts
Develop knowledge of customer base in order to assign classifications, set up parent holding companies, and perform account merges for customer accounts.
Train new associates on new customer setups, account edits, and additions.
Develop knowledge of Altec affiliated companies in order to effectively direct inquiries or facilitate new customer account setups.
Develop knowledge of FET tax guidelines, policies and procedures.
Be able to understand, communicate, and administer federal excise tax and maintain tax exemption records under customer accounts.
Answer incoming calls from customers, both internal and external
Provide administrative support including filing, copying, faxing, mailing, and typing.
Prepare related reports or validate data to ensure that information is timely and accurate.
Coordinate meetings and visits by internal associates or customers.
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.
Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength.
Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide.
Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service - and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama.
Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets.
We help our customers dig deeper and reach higher in more than 100 countries around the world.
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