We are seeking a highly motivated and friendly Customer Service Representative to join our team.
As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing them with exceptional service and support.
Your responsibilities will include addressing inquiries and concerns, resolving issues, and ensuring customer satisfaction.
The ideal candidate will have excellent communication and problem-solving skills, as well as a strong desire to help others.
Responsibilities
Respond to customer inquiries promptly and courteously through various channels, including phone, email, and chat
Provide accurate and helpful information to customers regarding product information, pricing, and availability
Assist customers in navigating our website and placing orders
Process customer returns, exchanges, and refunds according to company policies
Investigate and resolve customer complaints and issues in a timely manner
Maintain a high level of product knowledge to effectively assist customers with their specific needs
Collaborate with internal departments to resolve complex customer issues and ensure a seamless customer experience
Requirements
High school diploma or equivalent
Proven experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to remain calm and professional in challenging situations
Proficient in using customer service software and CRM systems
Highly organized with strong attention to detail
Ability to work well both independently and as part of a team
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