GUEST SERVICES TEAM MEMBER - Hoover Met Complex
Sports Facilities Management, LLC
LOCATION: Hoover, AL
DEPARTMENT: GUEST SERVICES
REPORTS TO: ADMINISTRATIVE COORDINATOR
STATUS: PART-TIME
ABOUT THE COMPANY:
Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL.
You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.
We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.
Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice.
Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service.
We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Team Member provides the first point of contact for all guests.
The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
GUEST SERVICES
Greet guests and provide information and wayfinding as needed
Provide courteous and friendly first-in-class service to all guests
Process payments for leagues, camps, clinics, drop-in, etc.
Process RV Park reservations
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Ensure all open gym and walking track guests have a waiver on file
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and ensure venue cleanliness
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
Able to work with a wide variety of ages from pre-school thru adult
Flexible work schedule (e.
g.
, nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise
PREFERRED:
Have a basic understanding of sports
Cash handling experience
Customer service experience