Who We Are
Cadence is committed to serving the lifelong needs of our customers.
That’s a commitment made possible by our exceptional teammates.
Our team members are what set us apart.
Friendly, open, personable and committed to excellence, our teammates make up more than just a bank … they make up our communities.
No matter where you are in life or where you’re going, we may have the right career for you.
Competitive Benefits
Cadence offers a competitive and comprehensive benefits package centered on the well-being of our teammates.
Some of our benefits include medical, dental, vision, employee assistance program, life insurance, 401(k), Retirement Pension Benefits, parental leave, tuition reimbursement, and more.
What The Role Is
Responsible for managing the training activities for the call center.
Approve the design and development of training programs provided by the call center.
Conduct ongoing assessments to determine additional training requirements.
Provide training schedules and track individual attendance records.
Communicate on-going training needs within the call center.
This is an on-site position.
How You will Make an Impact
Conduct training sessions for all new employees of Call Center.
Formulate training lessons and course material of the Call Center.
Track changes to documents.
Perform recurrent training sessions on changes to policy and procedure and any weaknesses identified from quality monitoring.
Conduct exams to evaluate the skill of the employees and keep track of performance of employees.
Conduct ongoing needs assessments to determine additional programs or revisions to existing training.
Communicate the changing needs and resources of the center to Call Center Manager.
Utilize appropriate technology to provide state-of–the-art training while maintaining cost efficiencies.
Conduct courses on Customer Service skills.
Develop and publish the center’s training schedules.
Track individual training records.
Notify management of training needs of individuals within the call center.
Identify and communicate performance problems that cannot be corrected with training.
Assist with interviewing recruitments for hire.
Assist manager and supervisors in ensuring overall quality.
Review monitoring results for quality improvement opportunities.
Training program is a four week program, after completion of classroom training; trainer will coach new hires for two (2) weeks prior to placement with a supervisor.
Trainer is to continue to evaluate new employees after the training session is complete and report any issues to management.
Assist management with other administrative functions.
Who You Are:
2+ years of Learning and Development Facilitation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in creating training material for an organization
Proficient in google workstation and/or micosoft office
1-2 years of leading people
Team builder skills
Creative individual
Great at multitasking
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Cadence Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
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