Front Desk Supervisor

Front Desk Supervisor Location: Birmingham, AL, 35233 Job Description The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area.
This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized lobby area.
Responsibilities Supervise and train front desk staff Ensure excellent customer service is provided to all guests Maintain a clean and organized lobby area Handle guest complaints and resolve issues in a timely manner Assist with check-in and check-out procedures Manage room reservations and cancellations Ensure compliance with hotel policies and procedures Perform other duties as assigned by management Requirements High school diploma or equivalent Prior experience in a supervisory role Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Proficient in Microsoft Office and hotel management software Flexible schedule, including weekends and holidays