Customer Care Representative

Major Goals and Responsibilities Field inbound calls in a professional manner.
Respond to and resolve customer questions.
Research possible solutions to customer issues.
Enter incoming service and supply requests.
Follow up with customers when necessary.
Perform other miscellaneous duties as directed by the Customer Care Manager.
Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required Good listening skills Problem solving skills Strong communication skills, both verbal and written Empathetic Detail oriented Excellent organizational skills Willingness to learn and adapt Must be able to work in a high stress, fast-paced environment Dependable Attentive to customers’ needs Team Player Prerequisites High school diploma Proficient PC and keyboarding skills with ability to multi-task through different applications/screen The ability to type 25 wpm Good numerical and analytical skills Experience Required 2 year(s): Customer Service Education Preferred Associates or better in Communication or related field Skills Required Problem Solving Organization Skills Communication Customer Service Oral Communication Conflict Resolution Multitasking Behaviors Required Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Motivations Required Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Goal Completion: Inspired to perform well by the completion of tasks