Description:
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service.
This position plays a crucial role in maintaining and enhancing customer relationships, as well as contributing to the overall success of our bank.
Responsibilities:
Provide exceptional customer service by promptly and accurately addressing customer inquiries via phone, email, and in-person
Open new accounts, process account transactions, and assist customers with account maintenance
Handle over-the-counter account transactions for customers, including check cashing, deposits, withdrawals, & loan payments
Identify customer needs and recommend appropriate banking products and services
Resolve customer issues and complaints in a timely and professional manner
Maintain a thorough understanding of bank policies, procedures, and regulatory requirements
Collaborate with other team members to ensure a seamless customer experience
Participate in ongoing training and development opportunities to enhance job knowledge and skills
Requirements:
What you will need to succeed:
A smile and great attitude
Highly developed sense of integrity and strong work ethic
Personable and outgoing; able to talk with customers and build rapport and relationships
Great attention to detail and providing accurate service
Technically savvy; able to use multiple computer systems and ability to adapt to change
High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus
Prior cash handling experience
Previous experience in customer service, banking, or a related field is preferred
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency in Microsoft Office Suite and other relevant software
Excellent problem-solving and critical-thinking skills\
Ability to maintain confidentiality and adhere to bank policies and procedures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination
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