Customer Service

Southern Label Company was founded by Walter Bailey in 1968 in the basement of his home.
The company offers quality printed and converted products at competitive prices with prompt, friendly service and reliable delivery.
Southern Label Company holds 50 years of commitment to serving customers and creating quality products with integrity.
The company's customer-first philosophy translates into continuous growth and maintaining loyal customers.
Role Description This is a full-time on-site role in Birmingham, Alabama for a Customer Service Representative.
The daily tasks of the role include providing support to customers, resolving customer issues and ensuring customer satisfaction.
The successful candidate will interact with customers on a regular basis while dealing with tasks such as order entry, order status review, order follow up, shipping tracking, and product inquiries.
Qualifications: Customer Service, Customer Support and Customer Satisfaction Skills Excellent communication skills, verbal and written Ability to multitask and prioritize tasks effectively Strong problem-solving ability, analytical skills, and attention to detail A positive and professional attitude even when dealing with difficult customers Experience in a similar role is preferred.
Knowledge of Microsoft Office and CRM systems is a plus Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Life insurance * Paid time off Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person