Guest Service Agent

Job Description: Guest Service Agent Duties: - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to ensure guest satisfaction - Assist guests with check-in and check-out procedures - Answer phone calls and respond to guest inquiries - Handle guest complaints or concerns with empathy and problem-solving skills - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure smooth operations - Maintain a clean and organized front desk area Requirements: - Previous experience in a customer service role is preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Ability to multitask and prioritize tasks effectively - Strong attention to detail and organizational skills - Ability to work independently as well as part of a team - Flexibility to work varying shifts, including weekends and holidays Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.
As a key member of our front desk team, you will play a crucial role in providing exceptional guest service and ensuring their stay is comfortable and enjoyable.
We offer competitive pay, opportunities for career growth, and a positive work environment.
Apply today to join our team of dedicated professionals! *Please note that only qualified candidates will be contacted for an interview.
* Job Type: Full-time Pay: From $13.
00 per hour Benefits: * Employee discount * Flexible schedule * Paid time off Schedule: * 8 hour shift * Day shift * Evening shift * Holidays Work Location: In person