Front Office Supervisor

Responsibilities: - Manage front desk operations and ensure smooth daily operations - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries, requests, and complaints promptly and effectively - Maintain accurate guest records and handle reservations - Coordinate with housekeeping and maintenance departments to ensure guest satisfaction - Train and supervise front desk staff to provide excellent customer service - Oversee night audit procedures and ensure accuracy of financial transactions - Handle cash transactions and maintain a balanced cash drawer - Maintain a clean and organized front desk area Experience: - Previous experience in hospitality management or front desk operations preferred - Strong customer service skills with the ability to handle difficult situations diplomatically - Excellent phone etiquette and familiarity with phone systems - Knowledge of guest relations principles and practices - Multilingual skills are a plus - Proficient in computer systems, including reservation software We offer competitive pay, benefits, and opportunities for career growth in the hospitality industry.
If you are a motivated individual with a passion for providing exceptional guest services, we would love to hear from you.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time Pay: $14.
00 - $15.
00 per hour Benefits: * Employee discount Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Evening shift * Holidays * Nights as needed * Night shift * Overnight shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Bessemer, AL 35022: Relocate before starting work (Required) Work Location: In person