Do you like meeting new people? Are you an energetic, people person? Are you dependable? Would you like an environment where everyone matters and winning takes the entire team? If so, we have just the job for you!
Come be a part of the United States first ever dual branded Holiday Inn Express & Suites and Candlewood Suites by IHG, opening later this year in Bessemer, Alabama.
We are seeking bright, happy, smiling candidates who enjoy working with guests to ensure the best stay possible at our hotels.
PRIMARY OBJECTIVE: The Hotel Guest Services Representative / Front Desk Agent represents the hotel to the guest throughout all stages of the guest’s stay from answering phones, making reservations, greeting guests upon arrival, communicating needs to all departments within hotel, checking guests out, and sending them home with a smile.
Customer service is the key to this position because building and maintaining relationships brings guests back to stay again!
SUPERVISOR: Property Assistant General Manager & General Manager
DUTIES AND RESPONSIBILITIES:
1.
Registers guests and assigns rooms.
Accommodates special requests whenever possible.
2.
Assists in pre-registration and blocking of rooms for transient and extended stay reservations.
3.
Thoroughly understands and adheres to proper credit card and cash handling policies and procedures.
4.
Understands room’s status and room status tracking.
5.
Knows and explains room locations, types of rooms available and room rates.
6.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and extended stay rooms.
8.
Possess a working knowledge of the reservation department, takes same day reservations and future reservations when necessary, and knows all cancellation procedures.
9.
Creates room keys.
10.
Knows how to use front office equipment.
11.
Processes guest checkouts.
12.
Posts and files all charges to guest, master, and city ledger accounts.
13.
Answers all phone call and use proper telephone etiquette.
14.
Uses proper mail, package, and message handling procedures.
15.
Reads and initials the front desk communication log and updates any issues in Quore.
Is aware of daily activities and meetings taking place in the hotel.
16.
Attends department meetings as scheduled.
17.
Coordinates guestroom maintenance work with the maintenance department.
18.
Reports any unusual occurrences or request to the manager.
19.
Knows all safety and emergency procedures and is aware of accident prevention policies.
20.
Maintains the cleanliness and neatness of the front desk area.
21.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.
22.
Responsible for cash handling and the amount of money in the front desk drawer.
23.
Works with the sales department to obtain leads for corporate, group, leisure, and extended stay business from phone calls and guest visits.
23.
Other duties as requested from leadership team.
Job Type: Full-time
Pay: From $13.
00 per hour
Expected hours: 16 – 40 per week
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Overnight shift
* Weekends as needed
Supplemental pay types:
* Bonus opportunities
* Tips
Experience:
* Front desk: 1 year (Preferred)
Ability to Commute:
* Bessemer, AL 35022 (Required)
Work Location: In person
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