Description:
About Womack
We are one of the top distributors in the US for motion control components and solutions.
We represent best-in-class products and apply our technical expertise to provide solutions for diverse markets such as aerospace, automotive, mining, timber, food packaging, energy, agriculture and too many more to list.
We are privately held, family-owned, and have been taking care of our customers since 1953.
Our culture is a competitive advantage; our shared values provide the foundation for how we interact with each other and the way we conduct our business.
Our reputation is one of integrity and accountability.
We are small but mighty, and we offer a unique work environment that big companies struggle to compete with.
Culture
Putting our people first – we take care of our people, and our people take care of our customers
Approachable leadership – open-door policies, flat organization, collaborative environment
Growth mindset – entrepreneurial perspective, sense of purpose
Professional development – ongoing training in a continuous learning environment
Our Core Values
Passion
Integrity
Excellence
Optimism
Relentless Resolve
Heart to Care
Customer Service at Womack
The Customer Service Representative is responsible for participating in the call rotation, continuously working to maintain and improve Customer relations, managing order processes and shipment tracking, delivering routine Customer quotes and pricing, and escalating calls when appropriate.
Day-to-Day Responsibilities
Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs
Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution
Create quotes and sales orders in primary business system software
Utilize supplier internet portals to obtain current product information
Follow up with Customers to provide accurate delivery dates and updated order status
Understand and follow appropriate work processes
Escalate issues to appropriate management or technical level
Maintain Customer information such as contacts and order preferences
Other duties may be required
Requirements:
Qualifications
High school diploma or GED
Bachelor’s degree or equivalent amount of education and related experience is preferred
Bachelor’s degree in Industrial Distribution is preferred
One to three years of Customer service experience
Customer service experience in industrial distribution or a technical field is preferred
Skills & Abilities
Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders
Basic PC skills in Microsoft Office Suite
Ability to effectively utilize Internet resources to obtain information
Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Profit 21 environment is preferred (not required)
Demonstrated ability to provide high-quality Customer service in a fast-paced, high call volume environment
Ability to prioritize tasks with minimal supervision
Benefits
Competitive benefits & PTO
401(k) with employer match
Medical, dental, vision, and life
Short- and long-term disability and long-term care insurance
Paid parental leave
Wellness options
Tuition reimbursement
Time off to volunteer
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law.
Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.