Experienced Guest Service Representative

*Front Desk Agent* *Are you a hard working "*_*PEOPLE PERSON*_*"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing Holiday Inn Hoover! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth!* *Primary Responsibilities* * Greet and processes guests as they check-in/out * Complete registration, secure payment, verify billing and adjust billing as needed * Confirm guest information, room rate, selection of room(s) * Code electronic keys * Assist guests with reservations and requests in a friendly, professional, and timely manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Provide high standards of quality to ensure guest satisfaction * Anticipate guests’ needs and consistently exceed their expectations * Implement creative solutions as needed while complying with brand standard * Demonstrate a thorough knowledge of hotel information including but not limited to: * Hotel Information * Room categories * Room rates * Packages * Promotions * Build strong relationships with guests, clients and groups while maintaining professional integrity * Possess knowledge of local area to answer guest questions *Skills/Experience* * Guest service experience preferred * Attention to detail * Team player * Organizational skills * Professional written and verbal communication Job Type: Full-time Pay: $12.
00 - $14.
00 per hour Expected hours: 32 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Free parking * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Evening shift * Monday to Friday * Morning shift * On call * Overnight shift * Weekends as needed Work setting: * In-person Experience: * Hotel experience: 1 year (Required) Work Location: In person