Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Resolve customer issues by investigating problems, developing solutions, and making recommendations to management - Upsell and cross-sell products and services to customers to meet sales targets - Maintain accurate customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction and resolve any escalated issues Qualifications: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written - Ability to effectively communicate in Spanish is a plus - Excellent problem-solving skills and the ability to think quickly on your feet - Strong negotiation skills to handle customer complaints or difficult situations - Proven ability to build rapport with customers and provide exceptional service - Familiarity with technology sales or telemarketing is a plus - Ability to work in a fast-paced environment and adapt to changing priorities We offer competitive compensation, including base salary plus commission.
Additionally, we provide ongoing training and professional development opportunities.
If you are a motivated individual with a passion for customer service and sales, we would love to hear from you.
Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $45,000.
00 - $55,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Supplemental pay types:
* Bonus opportunities
* Performance bonus
* Yearly bonus
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Birmingham, AL 35214: Relocate before starting work (Required)
Work Location: In person
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