Hotel Front Desk Clerk

We are seeking a Front Desk Clerk who is passionate about providing exceptional customer service.
As a Guest Service Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.
Your friendly demeanor, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.
If you are looking for an opportunity to work in a dynamic hospitality environment, we would love to hear from you.
Apply today! Front Desk Clerk assures highest possible level of visitor and guest satisfaction by providing superior customer service.
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
We are a Small company that currently owns and operates 3 hotels with ambitions to grow our portfolio.
We are family-oriented and very respectful of personal time.
We are a company of hard workers with high integrity and the will to serve people and our community.
Our company offers weekly pay, 6 paid holidays per year and paid yearly vacation time.
Job Types: Full-time, Part-time Pay: $12.
00 - $13.
50 per hour Expected hours: 16 – 40 per week Benefits: * Employee discount * Paid time off Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Weekends as needed Work setting: * In-person Work Location: In person