Front Desk Representative

Job description *1733 Fulton Road,* *Fultondale, AL 35068* *Phone- (205) 259-2160 * ------------------------- *Front Desk Clerk* Each shift is 8 Hours.
(7:00 A.
M.
– 3:00 P.
M.
) (3:00 P.
M.
– 11:00 P.
M.
) Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Respond to guest needs, special requests, and complaints as needed.
Smile, acknowledge, and greet guests at front desk and other public areas Be available to work a flexible schedule.
Communicate all pertinent shift information to Manager and other desk staff.
*Requirements* Requires good communication skills, both verbal and written.
Require at least 1 year of office work experience using office equipment.
Must possess intermediate computer skills.
Ability to spend extended lengths of time viewing a computer screen.
Must be able to stand and exert well-paced ability for up to 8 hours in length.
Previous experience is a plus.
*Night Auditor* (11:00 P.
M.
– 7:00 A.
M.
) Responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
A Night Auditor's job functions include: Process guest registrations, including the computation and collection of payment.
Complete and verify all audit paperwork and shift reports.
Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
Perform nightly balancing of long distance telephone services to ensure proper posting to property management system; perform nightly backup of server.
Communicate all shift information to General Manager and other desk staff.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Respond to guest needs, special requests, and complaints as needed.
Smile, acknowledge, and greet guests at front desk and other public areas Be available to work a flexible schedule.
*Requirements* Previous experience in the hospitality field is preferred.
Must be able to work with sensitive and confidential material.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must have sound judgment and discretionary skills and be able to work with little or no supervision.
Job Types: Full-time, Part-time Pay: $11.
00 - $12.
00 per hour Schedule: * 8 hour shift * Weekends as needed Work setting: * In-person Experience: * Customer service: 1 year (Required) Shift availability: * Day Shift (Required) * Night Shift (Required) * Overnight Shift (Preferred) Ability to Relocate: * Fultondale, AL 35068: Relocate before starting work (Required) Work Location: In person