Customer Experience Specialist

Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in our call center.
As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs.
This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Responsibilities: - Answer incoming customer calls promptly and professionally - Provide accurate information and assistance to customers regarding products, services, and billing.
- Analyze customer inquiries and determine the appropriate resolution or escalation - Make outbound calls to follow up with customers or provide updates on their requests - Maintain customer records and update information as necessary - Use phone etiquette to ensure positive interactions with customers - Collaborate with other team members to resolve complex customer issues Qualifications: - Strong communication skills, both verbal and written - Excellent phone etiquette and active listening skills - Previous experience in customer service - Ability to analyze customer needs and provide appropriate solutions - Strong problem-solving skills and ability to think quickly on your feet - Proficient in using computer systems and software applications - Proper data entry and delegation of leads in systems - Performs other related duties as assigned.
Location: Odenville, AL At our company, we value our employees' contributions and offer a competitive salary, along with the following benefits: - Health insurance - 401k -Unpaid time off - Paid time off - Retirement plan Physical Requirements: · Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply for the position of Customer Specialist.
Join our team today! Job Type: Full-time Pay: $27,500.
00 - $32,500.
00 per hour Expected hours: 8 per week Benefits: * 401(k) * Health insurance * Paid time off Experience level: * 2 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person * Office Ability to Relocate: * Odenville, AL 35120: Relocate before starting work (Required) Work Location: In person