Overview:
Member Success Representative - Birmingham, AL - Monday to Friday 8:00AM - 5:00PM
Positions primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Responsibilities:
Obtain member information by answering telephone calls; interviewing members; verifying information.
Determines eligibility by comparing member information to requirements.
Identify and solve barriers to help an individual member.
Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Informs members by explaining procedures; answering questions; providing information.
Monitor data reported directly by members.
Use KPIs to assess work performance.
Assist in various projects throughout the company.
Qualifications:
QUALIFICATIONS
Required Work Experience:
Experience with CRM and/or project management software
Preferred Work Experience:
N/A
Physical and Mental Requirements:
This position may require long periods of sitting or standing
Knowledge:
N/A
Skills:
Must be proficient in the Spanish language; both speaking and writing skills
Excellent teamwork skills
Verbal communication, listening, and phone skills
Data entry skills
Customer service and professionalism
Attention to detail
Multi-tasking
High level of emotional intelligence
The ability to respect people of all backgrounds and act ethically.
EDUCATION
Associates Degree(Required)
Bachelor’s Degree
LICENSECERTIFICATIONS
Valid driver’s license(Required)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.
Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-59194
EEO:
Quest Diagnostics is an equal employment opportunity employer.
Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law.
Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
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