Member Success Rep/ Call Center Rep- Bilingual Spanish- must be fluent in Spanish - Monday- Friday: 8am-5pm
Pack Health is a digital health coaching platform for chronic disease management.
We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences.
In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs.
We are a fast-paced work environment, with ample opportunities for growth.
We work hard, have fun, and love what we do.
We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others.
Pack Health is seeking a Member Success Representative (Bilingual - Spanish, a plus) whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health.
This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Work Location: Birmingham, AL office location
Responsibilities:
●Obtain member information by answering telephone calls; interviewing members; verifying information.
●Determines eligibility by comparing member information to requirements.
●Identify and solve barriers to help an individual member.
●Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
●Maintains communication equipment by reporting problems.
●Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
●Updates job knowledge by studying new product descriptions; participating in educational opportunities.
●Informs members by explaining procedures; answering questions; providing information.
●Monitor data reported directly by members.
●Use KPIs to assess work performance.
●Assist in various projects throughout the company.
Position Requirements:
●Spanish/Bilingual is required
●Associate’s degree in a healthcare-related field OR 3 years of Telephonic experience
●Must work in office; a regular telework schedule will not be considered
●Valid driver’s license.
●Excellent teamwork skills
●The ability to respect people of all backgrounds and act ethically.
●Verbal communication, listening, and phone skills
●Data entry skills
●Customer service and professionalism
●Attention to detail
●Multi-tasking
●High level of emotional intelligence
●Experience with CRM and/or project management software
●Immigration or work visa sponsorship will not be provided
Job Type: Full-time
Pay: From $17.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Ability to commute/relocate:
* Birmingham, AL: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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