Description:
Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people.
" This reflects in every action, service, attitude and direction we take as a company.
Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.
That goes for our members and our employees.
It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.
It's not enough to just work somewhere every day.
We believe in working somewhere you love and somewhere you can make a difference.
It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees.
It is because of our great team that we are successful.
As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program.
We don't want to brag or anything, but it's pretty top notch.
Primary Job Role: The duties of this role require direct contact with members via phone, email, and other methods of electronic and written communication.
The specialist will complete requests and document each member interaction to measure operational workload, frequency of engagements, feedback, and questions.
Assists the Contact Center by managing miscellaneous tasks and responsibilities as assigned, as well as assisting members with questions or concerns regarding products, services, and general service needs.
The support specialist will participate in meetings with the Contact Center team to help develop new strategies and processes for efficiency.
This employee will serve as a liaison between the members and the Credit Union.
He or she will provide account information to members to promote and cross-sell Credit Union products and services, as well as open accounts and resolve issues, while professionally and thoroughly providing resolutions to members.
Functions and Responsibilities:
Maintain and demonstrate a thorough knowledge of Avadian’s products and services to exercise good judgment in providing quality, accurate, and timely service in the daily processing of all departmental requests.
Ensure all necessary documents are received in order to perform file maintenance for opening and closing of accounts as well as changes in member account information.
Request, evaluate, and interpret information from debit/credit reporting agencies to ensure compliance with Avadian guidelines and federal regulations.
Manage incoming and outgoing member and interdepartmental mail, emails, and fax requests as assigned as well as email payoffs made by phone request.
Access, input, retrieve, and manage internal service requests in the core system and other supporting operating systems.
Timely respond to all online banking messages submitted by members.
Complete all outstanding requests sent by a third-party contact center.
Perform wire transfer requests.
Handle all telephone requests and inquiries in accordance with Credit Union policies.
Effectively manage time off the phones to meet job requirements.
Always maintain a professional image and demeanor while consistently demonstrating Avadian's WHY.
Perform other duties as assigned by supervisor.
Requirements:
Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
Must have strong numeric keying skills, basic typing skills of at least 40 WPM, and knowledge of Word and Excel.
Ability to multitask and manage high volume demands.
Must have the proven ability to provide quality service to our members.
Experience: Six months of similar or related experience.
Experience: A high school education or GED
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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
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