Posted: Sunday, December 17, 2023 10:58 PM
Do you love animals? Looking for a career with purpose? The Greater Birmingham Humane Society is looking for an experienced animal shelter management candidate. GBHS offers competitive pay and benefits such as medical, dental, vision, disability, life insurance, employee pet care discounts and more! Please visit www.gbhs.org for more information. The Assistant Shelter Operations Manager (ASOM) is responsible for assisting the PAWS Shelter Operations Manager (SOM) with the management and supervision of animal-focused programs, staff, and volunteers at the GBHS Pet Placement, Adoptions, and Wellness Center (PAWS) located at our Snow Drive Campus. This position works collaboratively with managers at all GBHS locations to ensure the highest quality of care and humane treatment is provided to all GBHS animals, and exemplary customer service is provided to all who interact with the GBHS. Reports to the Shelter Operations Manager (SOM) and serves as manager on duty in the SOM's absence.. RESPONSIBILITIES 1. Quality of Care The ASOM works under the supervision of the SOM to ensure superior quality care is provided to the animals served through GBHS’ Placement, Adoptions, and Wellness programs. This includes but is not limited to assisting the SOM with: • Managing behavior assessments and modification • Identifying enrichment opportunities • Ensuring each animal receives veterinary care as prescribed the CMO and veterinary team • Maintaining optimal nutrition, and feeding practices • Overseeing the safe and efficient transport of animals to and from PAWS • Maintaining safe and comfortable housing for all animals • Ensuring best practices in cleanliness and sanitation • Managing disinfection and housing for disease exposure or outbreak response • Collaborating with the veterinary and wellness teams to determine final disposition of animals. • Ensuring all animals are handled safely and humanely, and PAWS staff and volunteers are properly trained in species-specific handling and restraint using the Fear Free model • Ensuring animal veterinary documentation is up to date and readily accessible • Conducting daily inspections of all areas of the organization’s animal-related facilities. • Collaborating with the CMO and CPO to develop and update protocols for proper disinfection and infectious disease prevention • Working with the management team to ensure that animals are receiving timely medical and surgical care, behavior evaluations and foster opportunities. 2. Population Management, Capacity, and Flow The ASOM works under the supervision of the SOM and all GBHS location managers and key staff at PAWS to maximize GBHS’ life-saving capacity by assisting with the management of the shelter’s population. This includes but is not limited to assisting to supervise: • The Transport Coordinator to optimize and increase GBHS destination shelters • The Foster Coordinator to ensure the program creates and drives a strategy to expand capacity for the neediest animals in our care and to ensure animals have the shortest length of stay • Managing a team that cultivates partner shelter relationships, coordinates and executes animal transports, manages animal pathways through our shelter (including foster homes) and grows and maintains awesome relationships with our fosters • Regular communications with key stakeholders about shelter capacity and potential daily intake of new animals • The Foster Coordinator to cultivate positive and productive relationships with staff and foster families • The transfer of animal records as part of the transport process. 3. Management The ASOM works under the supervision of the SOM and assists with supervising staff and volunteers that work in Adoptions, Animal Care and Enrichment, Clinic/Wellness, Behavior Assessment and Modification, Transport, and Foster. The ASOM assists the SOM to ensure these staff and volunteers meet the highest level of professionalism, customer service, technical skill, efficiency, and quality care. The ASOM assist in ensuring the safety of staff, volunteers, and visitors to PAWS. The ASOM assist the SOM with the management of staff which includes, but is not limited to: • Participating in weekly and monthly meetings with departments and individual staff and participating in discussions regarding placement decisions, behavior plans, and other animal-related or professional concerns • Assisting with the on-going training and development of staff and volunteers • Encouraging involvement and use of volunteers where appropriate • Participating in and managing staff during PAWS special events, disaster relief efforts, and emergency pet sheltering • Participating in weekly “rounds” of the building or as needed at other GBHS locations • Assisting with the hiring, training, regular ongoing feedback, formal evaluation, promotion, discipline, and termination of departmental staff as appropriate or directed • Ensuring staff have access to answers regarding payroll related questions, processing new hire and termination paperwork with GBHS HR, and maintaining compliance with labor laws • Assisting with management of daily functions at the front desk, customer service, and clerical duties associated with PAWS departments • Implementing animal-related departmental policies, operating standards, and general work rules with staff • Promoting collaboration between departments, assisting in conflict resolution, and fostering effective communication. • Assisting with the oversight of day-to-day operations by actively monitoring personnel and ensure proper coverage of shifts in all areas. • Perform staff and volunteer responsibilities to help with the daily flow or to cover unexpected staff shortages, as needed. • Ensuring the staff and volunteers maintain knowledge of retail products and why/how they are helpful in adjusting a new dog or cat to adopters 4. Leadership The ASOM works under the supervision of the SOM is a leader of the organization and should behave accordingly by supporting the GBHS mission with professionalism, sound judgment, positivity, flexibility, effective problem-solving, and cooperation. Leaders at GBHS are expected to align with GBHS core values and promote positive and collaborative relationships between operations and leadership staff and volunteers. This includes but is not limited to: • Working closely with the Chief Program Officer to develop and regularly review and revise shelter policies and procedures • Attending regular leadership meetings as requested • Being responsive to requests from leadership in a timely manner, and placing top priority on requests that are indicated as urgent • Working cooperatively with the leadership team to ensure coverage of management duties throughout the year, including holidays, whether by rearranging schedules, appointing and training staff leads, or maintaining availability by telephone • Creating a positive culture which supports staff and volunteers, keeping them motivated to perform at their best • Staying up to date on best practices in animal welfare through informal education, achieving certifications, and attending annual professional development conferences that ensure GBHS meets or exceeds current industry standards • Helping to evaluate staff workflows; creating key performance indicators; monitoring efficiency and productivity; developing and recommending solutions and work-process improvements; and implementing solutions as directed • Proactively driving adoptions and all PAWS programs: assisting with strategizing, developing, and implementing initiatives that streamline operations, improving customer service, and/or enhancing programs, ensuring continued growth and progress with annual goals. • Participating in special projects as needed, including special events. 5. Customer Service/Relationship Building The ASOM works under the supervision of the SOM and ensures an exemplary customer experience for all who interact with the GBHS in any capacity. PAWS location has the largest number of daily interactions with the public and as such, requires the ASOM to ensures that all visitors to PAWS have a positive experience at the shelter, including but not limited to: adopters, owner surrenders, transfer or rescue partners, vendors, donors, volunteers, and fosters. This includes but is not limited to: • Ensuring that all interactions lead with empathy and compassion and guide staff to tailor their customer service to each individual and their personal needs and experience • Overseeing the resolution of complaints or conflicts with staff, volunteers, customers, or partners as requested by the SOM • Utilizing staff to maintain the appearance, aesthetics, and feel of the shelter by creating an environment that is warm, inviting, friendly and positive • Guiding staff to garner support through passion for the GBHS mission, compassion for animals and people, excitement, and engagement • Communicating effectively and professionally with staff, co-workers, management, volunteers, and the public at all times 6. Data/Record Keeping The ASOM works under the supervision of the SOM and assists with ensuring the integrity of data for all records and reporting of all shelter animals coming through PAWS; including but not limited to file storage, metrics, and reporting to other agencies. This includes but is not limited to: • Assisting with analyzing all operations data on a monthly and annual basis to assess program growth and community needs and modifying procedures to meet goals • Maintaining daily/weekly statistics and evaluating data to determine the achievement of goals and objectives • Monitoring statistics on animal population • Assisting with analyzing statistical data to develop new strategies and identifying trends 7. Budgeting The ASOM works under the supervision of the SOM and assists with the management of the budget for PAWS on a monthly and annual basis by tracking income and expenditures. This includes but is not limited to helping with the following as requested by the SOM: • Coding and approving all departmental expenditures before they are submitted to the finance department. • Working with the ASOM in preparing the annual budget and projection figures of program income and expenses • Monitoring revenue and expenses in relation to annual budget and regularly reviewing and modifying procedures to maintain efficient yet effective services. 8. Inventory/Supplies/Equipment The ASOM works under the supervision of the SOM and assists with the ordering of supplies for their respective departments ensuring that appropriate supplies are available to staff and volunteers every day. This includes but it not limited to: • Working with various department staff to help build and maintain relationships with vendors. • Assisting in regularly reviewing pricing and contracts related to the programs at PAWS to ensure GBHS receives the most competitive pricing. • Collaborating with the Director of Facilities to ensure that all animal handling and sanitation equipment receives routine maintenance, scheduled service, and repairs in a timely manner. • Other Duties as Assigned MINIMUM QUALIFICATIONS • Applicants for the PAWS Assistant Shelter Operations Manager are required to have a minimum of 3 years or more experience as a successful manager in a shelter environment • High School Diploma or GED • Proficient in technology including Microsoft Office, Monday.com, and ability to learn apps and software as required • Knowledge of procedures to assign work, schedule, supervise, train, and assist in the evaluation of the work of assigned staff • Policies and procedures relevant to animal shelters to include sanitation and remedial care, adoptions, animal behavior and basic care. • Knowledge of principles and processes for providing customer service. This includes setting and quality standards and evaluation of customer satisfaction • Able to multi-task, prioritize organizational priorities, deal with a certain level of expected chaos and able to meet deadlines • Excellent ability to communicate ideas and proposals effectively including strong written skills. • Excellent ability to listen and understand information and ideas presented verbally and in writing • Proven ability to lead and delegate tasks to others for successful and timely completion of tasks. • Accumulated knowledge of and compassion for domestic animals and experience of how to use best practices to minimize fear, anxiety, and stress in companion animals. • Demonstrated ability to work well without close supervision. • Basic understanding of veterinary medical needs • Ability to make sound decisions, skills in mediating disputes and conflicts • Demonstrated program management knowledge to include basic statistical methods, fiscal and budgeting practices and procedures, knowledge of local, state, and federal regulations as they apply to an animal adoption environment • Strong Knowledge in animal health and well-being to include nutrition, best practices, resources for information, knowledge of common animal diseases • Ability to identify animal species, breeds, ages, and sexes • Ability to identify signs of basic animal illnesses and injuries • Ability to maintain strict confidentiality for all sensitive subjects pertaining to GBHS • Strong ethics, consistency, and fairness • Ability to work in an emotionally taxing field WORK CONDITIONS • This work is performed in a high noise level area. • There is exposure to industrial cleaning chemicals, fumes, dust, animal feces, and zoonotic (human to animal) diseases. • Weekend and evening work may be required during special events. • Safety procedures must be adhered to at all times. • Employees must have manageable allergic conditions that could be aggravated when animals are present in the workplace. • Employees at GBHS must be comfortable interacting with cats and dogs, and working with – and directing, as necessary – GBHS volunteers and community service workers. • Balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and grasping • Standing or sitting for sustained periods of time • Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another • Able to lift 50lbs occasionally, 30lbs frequently and 10lbs constantly • Repetitive motion • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases. COMPENSATION & BENEFITS • Health benefits are provided and partially covered by GBHS (price ranges depending on Blue Cross Blue Shield package selected). • 401K, short and long-term disability available • Up to 4 weeks PTO • Discounted veterinary services and supplies The GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Price - 35400 - 44800
• Location: Birmingham, AL Birmingham, AL Alabama
• Post ID: 3412144310 Birmingham